This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

applying legislation regulations and policies relating to determination of compensation claims

assessing the sufficiency of information and the requirement for further investigation

analysing information and making judgments

calculating averagenormalnotional weekly earnings and lump sum payments

calculating interim payments

reading and applying complex information such as legislation and regulations

using communication with a diverse range of people including employers unions workplace supervisors medical advisers legal advisers insurerselfinsurer

responding to diversity including gender and disability

applying procedures relating to occupational health and safety and environment in the context of injury management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations policies procedures and guidelines relating to determination of claims

privacy legislation

freedom of information legislation

procedures to ensure confidentiality and security of information

eligibility and compensable conditions under the legislation

expenses that may be claimed

noneconomic loss

medical terminology

documentary requirements of a claim

organisational standards for claim determinations

range of payment options under the legislation

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of injury management

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Uphold and support the values and principles of public service

PSPETHC401A Uphold and support the values and principles of public service

PSPGOVB Deliver and monitor service to clients

PSPGOV402B Deliver and monitor service to clients

PSPGOVB Gather and analyse information

PSPGOV406B Gather and analyse information

PSPGOVA Value diversity

PSPGOV408A Value diversity

PSPGOVA Apply government processes

PSPGOV422A Apply government processes

PSPLEGNA Encourage compliance with legislation in the public sector

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

claim determinations made in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to injury management

case studies and workplace scenarios to capture the range of situations likely to be encountered when determining compensation claims

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when assessing compensation claims including coping with difficulties irregularities and breakdowns in routine

claim determinations made in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

questioning

scenarios

authenticated evidence from the workplace andor training courses such as prepared lettersdocuments relating to application of the legislation

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Available informationmay include:

Legislation, policy and proceduresmay include:

Additional information may be required from:

Information may be obtained via

Interim paymentsare:

Interim paymentsmay involve:

Eligibility includes:

Condition may include:

Compensable means:

Details of the claimmay include:

Acceptance or rejectionmay be based on:

Weekly earnings are:

Parties to be informed may include:

Information required may include:

Case files/records: